Customer FAQ

What is Artisan Giftmas?

We are an online marketplace that brings together American Artisans from all over the country to offer skilled, handmade products for shoppers’ personal enjoyment and as gifts.

What makes Artisan Giftmas different?

We are a juried website that represents products and makers that have been vetted- and offer standards that hold the maker to quality, originality and attention to detail.

How are we going to make the world a better place to live?

  • By supporting small business, we keep creativity and entrepreneurship alive.
  • By supporting the arts world, we keep the Soul of the Nation vibrant.
  • By supporting the digital age, we make it easier to bring shoppers to unique Artisan items.

…We feel that it feeds the spirit to appreciate hand work.

How does Artisan Giftmas work?

We bring together a compilation of talented Artisans goods for your shopping enjoyment. When you purchase an item, you are purchasing it directly from the Artisan seller. If you have any questions about an item, please message the seller directly.

Do I need an Artisan Giftmas account to buy items?

No, you do have the option to check-out as a guest. If you would like, you can create a login if you wish to return and purchase more in the future and we hope that you do because we are adding fabulous new Artisan products daily.

Do you ship Internationally?

At the moment, we ship only within the Continental US. If you are living outside of the US and interested in shipping a product internationally, please contact info@ArtisanGiftmas.com.

What happens if the item is damaged or you are not happy with the product?

As the sales are between you (the shopper) and the Artisan (the seller), we ask that you please contact the seller directly. If you still need help, please contact us at info@ArtisanGiftmas.com.

What is your Return/Exchange Policy?

We hope you will love your products. In the event that you are not fully happy, returns and exchanges are handled on an individual seller basis. You have 30 days to contact to the seller to start the return or exchange process. Customers are responsible to pay return shipping. Go to the Artisan Profile page and click “Contact” to reach out to them.

  • Custom made or personalized goods will not be eligible for return or exchange.

If you need additional assistance from us, please contact info@artisangiftmas.com. 

What is your Damaged Goods Policy?

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to the artisan, please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

Should an item be damaged during shipment because of an error or mishap on the part of the shipping agent, we are not responsible for replacing said item.

If you have any other questions that were not answered above, please contact info@artisangiftmas.com.